Privacy Policy

Santana & Santana Custom Woodwork respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, request an estimate, submit a form, interact with our social media pages, or respond to our advertising campaigns.

This Privacy Policy applies to our website, online forms, Meta, Facebook, Instagram, and Google lead forms, email communications, phone calls, text messages, and other interactions related to our custom woodwork, cabinetry, millwork, kitchen, closet, vanity, wall unit, and related services.

1. Information We Collect

We may collect personal and project-related information that you voluntarily provide to us, including:

• Full name
• Email address
• Phone number
• City, ZIP code, or project location
• Project type, such as kitchen cabinetry, closets, bathroom vanities, wall units, laundry rooms, or other custom millwork
• Estimated project budget
• Desired project timeline
• Photos, videos, measurements, drawings, plans, or inspiration images you choose to send us
• Details about your home, property, room, cabinetry, finishes, materials, or design preferences
• Any additional information you provide through our website, advertising forms, email, phone, text message, or social media

We may also automatically collect limited technical information when you visit our website, such as your browser type, device information, pages visited, approximate location, and website usage data through cookies, analytics tools, pixels, or similar technologies.

2. How We Use Your Information

We may use the information we collect to:

• Respond to your inquiries
• Contact you about your custom woodwork project
• Prepare, discuss, or follow up on estimates and proposals
• Schedule consultations, site visits, measurements, or project meetings
• Understand the type, scope, location, budget, and timeline of your project
• Provide customer service and project-related communications
• Send updates, reminders, or follow-up messages related to your request
• Improve our website, advertising, services, and customer experience
• Show relevant advertising or measure the performance of our marketing campaigns
• Maintain business records and comply with legal, accounting, or administrative obligations

We do not use your information for purposes unrelated to our business services unless permitted by law or authorized by you.

3. Lead Forms, Advertising, and Social Media

If you submit your information through Facebook, Instagram, Meta, Google, or another advertising platform, we may receive the information you provide, including your name, email address, phone number, project details, location, estimated budget, and desired timeline.

We use this information to contact you regarding your inquiry and discuss your potential project.

The platform through which you submitted the form may also collect and process your information according to its own privacy policy and terms of service.

We may use advertising tools, pixels, cookies, and analytics services to understand how people interact with our website and advertisements, improve our marketing, measure campaign performance, and show relevant content to people who may be interested in our services.

4. Photos, Measurements, Plans, and Project Information

Because our services involve custom design, fabrication, and installation, we may ask you to provide project-related information such as photographs, videos, measurements, room dimensions, architectural plans, inspiration images, or finish preferences.

We use this information to:

• Evaluate your project
• Prepare estimates or proposals
• Discuss design options
• Plan fabrication and installation
• Communicate with you about the requested work

Please do not send confidential, sensitive, or unnecessary personal information through our online forms, email, text messages, or social media accounts.

5. How We Share Information

We do not sell your personal information.

We may share your information only when reasonably necessary for legitimate business purposes, including:

• With employees, team members, designers, installers, subcontractors, vendors, or service providers involved in reviewing, estimating, scheduling, designing, fabricating, delivering, or installing your project
• With website hosting providers, email providers, customer relationship management systems, advertising platforms, analytics providers, or other technology providers that help us operate our business
• With payment processors, accounting providers, legal advisors, or administrative service providers when necessary
• When required by applicable law, regulation, legal process, court order, or government request
• When necessary to protect our rights, property, customers, employees, team members, or business operations

Third parties that receive information from us are expected to use it only for the purposes of providing services to Santana & Santana Custom Woodwork or assisting with your project.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Understand website traffic and user behavior
• Improve website functionality and performance
• Measure advertising effectiveness
• Display relevant advertisements
• Remember certain website preferences
• Understand how visitors interact with our pages and forms

You can usually control or disable cookies through your browser settings. However, some website features may not function properly when cookies are disabled.

7. Communications

By submitting a form, requesting information, contacting us, or providing your phone number or email address, you authorize Santana & Santana Custom Woodwork to contact you regarding your inquiry, estimate, consultation, project, scheduling, or related services.

We may contact you by:

• Telephone
• Email
• Text message
• Social media message

Message and data rates may apply depending on your mobile carrier and service plan.

You may ask us to stop contacting you at any time by replying “STOP” to a text message, using an unsubscribe option included in an email when available, or contacting us directly.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect the information we collect from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, email system, online form, communication method, or electronic storage system is completely secure. Therefore, we cannot guarantee the absolute security of your information.

9. Data Retention

We retain personal and project-related information for as long as reasonably necessary to:

• Respond to inquiries
• Prepare estimates and proposals
• Provide requested services
• Maintain business and project records
• Comply with legal, tax, accounting, or administrative obligations
• Resolve disputes
• Enforce agreements
• Support our legitimate business operations

You may request that we delete or update your information by contacting us using the information provided below. We will review your request and respond as required by applicable law.

10. Your Choices

You may contact us to:

• Request access to the personal information we have about you
• Ask us to correct or update your information
• Ask us to delete your information, subject to applicable legal, contractual, tax, accounting, or business recordkeeping requirements
• Opt out of marketing communications
• Ask questions about how your information is collected or used

11. Children’s Privacy

Our website and services are intended for adults, homeowners, designers, contractors, businesses, and other individuals seeking custom woodwork services.

We do not knowingly collect personal information from children under 13 years of age.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

12. Links to Other Websites

Our website, emails, advertisements, or social media pages may contain links to third-party websites, services, or platforms.

Santana & Santana Custom Woodwork is not responsible for the content, security, privacy practices, or policies of those third parties.

We encourage you to review the privacy policies and terms of any third-party websites or platforms you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes are made, we will update the “Effective Date” displayed at the top of this page.

Your continued use of our website or services after an updated Privacy Policy is posted constitutes your acceptance of the revised policy.

14. Contact Us

For questions about this Privacy Policy or how Santana & Santana Custom Woodwork handles your information, please contact us: